Performance Award
Customer Service Excellence
For organisations that turn service into a genuine competitive edge.
What We Look For
The judging criteria
Every entry in this category is scored against a published, weighted framework. Make sure your evidence speaks directly to each.
- Demonstrable results against clear, measurable objectives
- Evidence of innovation, judgement or leadership in your approach
- Positive impact on customers, people or the wider market
- A compelling, well-evidenced narrative — not just numbers
- Sustainability and resilience of the achievement over time
What Winners Receive
Recognition that works all year
Official winner's digital mark & trophy
Press-ready PR toolkit and winner feature
A full year's licence to use the recognition
Profile in our winners' showcase